TELEPHONE OPERATOR
Reporting to the OPD Manager, the selected candidate will have the responsibility to answer promptly to all incoming calls and transfer them to the appropriate extensions and take written messages when necessary and ensure they are transmitted to the persons concerned and operate outgoing calls for doctors, staff and patients.
What you will be doing:
- Answer promptly all incoming calls and transfer them to the appropriate extensions.
- Take written messages when necessary and ensure they are transmitted to the persons concerned.
- Operate outgoing calls for doctors, staff and patients.
- Page doctors and other Fortis Clinique Darné services when asked to do so by the authorized people.
- Keep a record of all outgoing calls for processing as required by administration.
- Note any problem or unusual event concerning the Telephone Desk (giving precise details such as time of occurrence and name/s of person/s involved) and report to the appropriate people.
- Study carefully emergency procedures and follow them strictly when required (e.g. Cardiac Arrest, Fire Alarm, etc...).
- Adhere to the rules and regulations of Fortis Clinique Darné.
- Perform any cognate duties as requested by your Supervisor or Manager.
What are we looking for?
Higher school Certificate
Good communication skills – verbal and written
Computer literate
1-3 years of experience in a call center environment will be desirable
Ability to handle stressful situation appropriately
Location: Floreal, Mauritius.