C-Care, part of the healthcare cluster of CIEL Group, is a Mauritian private healthcare group, owning and operating the two main private healthcare facilities in Mauritius, namely Clinique Darné and Wellkin Hospital. C-Care also owns and manages C-Care Clinic and C-Lab.
C-Care is currently looking for a Patient Experience Manager at Wellkin Hospital.
Patient Experience Manager
Reporting to the Service Excellence and Business Development Manager, the selected candidate will be responsible for creating a bridge between the Hospital and patients and/or their relatives.
What you will be doing:
- Work with clinical staff and ancillary departments to resolve patient complaints.
- Develop a documentation system that provide detailed data on patient interactions with clinical staff in various care units within the department.
- Enhance patient care experience by identifying and addressing areas for quality and performance improvement.
- Work collaboratively with quality and other department to address patient and family issues.
- Develop patient relationships and resolved issues that minimized grievances and increase patient loyalty and satisfaction.
- Review medical records and billing statements for accuracy, investigate areas of concern and provide prompt resolution.
- Develop and manage the Service Recovery Program for the organization.
- Be the point of contact for all patient complaints and grievances, both in-house and post-discharge.
- Lead, facilitate and advise departments in designing risk management programs within their department.
What are we looking for?
- Bachelor’s Degree in relevant clinical area, healthcare / Business Administration, Guest Relations, Counselling / Psychology or related field. A Master’s Degree is strongly desired.
- Minimum of five years’ clinical or administrative experience in healthcare leadership position with a focus on patient experience and / or customer service.
Closing date: 24th January 2022.
Management reserves the right to call only the best candidates for an interview. If you have not received any communication two weeks after the deadline, feel free to call us.
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