C-Care is currently looking for an IT Operations Lead.
Reporting to the Head of IT, the selected candidate will provide essential support to end users by troubleshooting and resolving technical issues. The role involves coordinating the activities of the IT support team, which includes assigning and tracking tickets, scheduling maintenance tasks, and offering training.
What you will be doing:
- Provide support to end users, including troubleshooting and resolving technical issues.
- Coordinate the activities of the IT support team, including assigning and tracking tickets, scheduling maintenance, and providing training.
- Work with senior IT staff to resolve complex technical issues.
- Stay up-to-date on the latest IT trends and technologies.
- Maintain a positive and professional attitude when interacting with end users.
What are we looking for?
- Bachelor's degree in IT or a related field.
- 5+ years of experience in IT support.
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Windows and Office Suite.
- Experience with other IT systems and software is a plus.