Registration Officer
Reporting to the OPD Manager, the Registration Officer will be primarily responsible to ensure that the lobby area and its associated patient pathway is run efficiently while providing outstanding service, assisting all Front Office staff and maintaining a calm, professional environment at all times.
What you will be doing:
- Assist with day-to-day operations, providing prompt, friendly and personalized service to our visitors and patients.
- Welcome patients, visitors and doctors in a friendly and professional manner and wows them during their visit/stay (as per C-Care Standards).
- Assist patients and visitors who would like to raise a complaint or give a recommendation and act as a liaison person with the Patient Support team.
- Regularly checks on cleanliness and safety of the patient path way ensuring that it is clutter free and promptly alerts the responsible teams in case of any potential obstructions or hazards
- To Register Dr’s Consultation patient on HIS
- Assist patients for Mobile App
- Adhere and follow Code Blue Process
- Carry out all activities related to Front Desk and follow Reception Procedure
- Adhere to the rules and regulations of C - Care Darné.
- Answer promptly all incoming telephone calls and transfer them to the appropriate extensions.
- Note down and process outgoing calls for doctors, patients and authorized staff members.
- Take written messages when necessary and ensure they are promptly transmitted to the persons/department concerned.
- Carry out detailed handing overs during change of shifts
What are we looking for?
- School Certificate & Higher school certificate
- Good Microsoft Word and Excel
- Minimum 2-3 years’ of experience in related field
Location: Floreal, Mauritius.