Act as the primary point of contact for patients, addressing all inquiries and requests to ensure a positive hospital experience.
Assist patients in scheduling medical appointments and managing hospital services.
Provide patients with cost estimates and clarify any financial queries regarding treatment and hospital stay.
Facilitate communication between the patient, hospital departments, and external service providers (e.g., insurance companies).
Prepare, manage, and maintain accurate patient records, including insurance documents and billing information.
Monitor the billing process, ensuring all services rendered are accurately billed and the patient is informed of their financial obligations. In Room personalized Billing process.
Competent HIS knowledge – Ability to work with the system generate reports
Assist nurses and medical staff with basic patient care tasks as required, such as taking vital signs, and supporting patient mobility
Provide comfort to patients by attending to their needs, offering emotional support, and assisting with personal care if necessary.
Take patient food orders, ensuring dietary requirements are followed in coordination with the medical team and nutritionists.
Serve food to patients in a professional and courteous manner, providing assistance as needed and ensuring their satisfaction.
Monitor patient feedback regarding meals and dietary services, addressing any concerns or requests promptly.
Minibar Setup / Refill / Charging
Room Inspections prior to Arrival / During Stay / Discharge