MAIN PURPOSE OF THE JOB
To ensure quality patient care and the smooth running of healthcare services by assisting with patients’ daily needs and facilitating the safe and efficient transport of patients, equipment, and materials.
MAIN RESPONSIBILITIES
KEY RESULTS AREAS MAIN DELIVERABLES
- Taking of instructions from the Supervisor and organizing his or her day’s work (if necessary with the Supervisor’s help)
- Keeping the Supervisor informed of all relevant issues concerning patients under his or her care (the Supervisor must be able to keep Doctors informed at all times)
- Helping colleagues as and when needed and requested by the Supervisor
- Answering patients’ bell very promptly
- Keeping his or her patients’ notes up to date at all times, namely the patients’ drugs chart, in close cooperation with the Nursing Officer appointed by the Supervisor. (This chart will be the only document used by doctors to monitor follow-up of treatment and later, will be the sole document on which the exact billing of consumables will be charged to patients)
- To accompany the Supervisor and Doctors (in so far as possible and as requested by the Supervisor) during Doctors’ visits
- To ensure that the privacy of patients is respected at all times (by keeping noise level in corridors as low as possible, by always closing patients’ room
- To collect patients’ details on admission, in close cooperation with the Nursing Officer appointed by the Supervisor and ensure that these are immediate taken down to the Data Input Clerk, via the Supervisor
- On discharge of patients, to ensure that patients’ files are immediately available and complete, so that they can readily be taken down to billing clerk and cashier, via the Supervisor
- To carry out all relevants tasks, namely the making of beds, bathing patients, removing bedpans, etc.
- To monitor patients’ meals, under the Supervisor’s supervision
- To liaise compassionately and efficiently with patients’ relatives and visitors
- To take over the Nursing Officer’s responsibilities and duties as and when necessary and as and when requested by the Supervisor, if and whenever the Nursing Officer is covering up for the Supervisor
- To ensure safe custody and administration of drugs
- Should have good knowledge and using HIS appropriately for the purpose of keeping and updating all patients record accurately, ordering of drugs/ consumables from Pharmacy as and when requested, prepare for admission and discharge plan etc.
- Taking of instruction/s from the Supervisor or his/her designee and organising his/her work (if necessary, with the Head of Emergency Services’ help)
- Follow the allocation for scheduled transportation or transfer of patients as planned by the Casualty Supervisor/ Deputy Ward Supervisor, from ward to ward, Emergency Room to ward, to/from any paramedical unit and to/from place of residence of patients
- Keeping the Head of Emergency Services informed of all relevant issues concerning patients under his care during any transfer
- Be ready to help patients in carrying luggage or wheeling upon admission or on discharge
- Keep himself acquainted with all Nursing Departments in terms of transportation of patients and transfers
- To ensure that the privacy of patients is respected at all times
- To liaise compassionately and efficiently with patients’ relatives and visitors when needs be
- Assist with transferring patients in and out of the ambulance and provide his/ her support to the Nursing staff during transportation of patients in the Ambulance
- Performs check over ambulance equipments as and when requested by the Head of Emergency Services
- To attend mandatory in-service courses in manual handling and health hazards when lifting and transporting patients
- To assist in opening and closing ER door for all visitors/patients and to assist in removing challenging/critically ill patients from vehicles to wheelchair/stretcher
- To ensure all allocated wheelchairs for ER are well maintained and kept in good working conditions
- To assist nursing personnel/doctors when they are dealing with challenging patients to calm down the situation
- To undertake any cognate duties which are consistent with the responsibilities of the grade functionally and HIS related issues/ tasks